Listen with Your Eyes
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FAQ

Answers to frequently asked questions about the on-line store of Laura Thompson

Important Information about orders, payments, shipping and other store policies.

Payments
All orders are processed using PayPal (which also accepts major credit credits even you do not have a PayPal account).

We currently do not accept cheques ore money orders.

Shipping
All regular orders are shipped within 3 days. If I happened to get swamped with custom orders things make take up to a week - but I will let you know as soon as I receive your order when it will shipped. All orders are shipped via Canada Post.

Custom orders are shipped within 7 days. If I happened to be swamped with orders it may take an extra day or two, but I will let you know as soon as  your order has been received.

International Orders
1. At the moment we are only able to ship to Canada and the USA.

2. For orders shipped to the USA, all duties and taxes related fees incurred at the border are the responsibility of the purchaser. 

Quality and Service
I want you to be happy and satisfied with your purchase. If you have any concerns about your order, please contact me and I will do my best to address them to your satisfaction.

Refunds
If you are genuinely unhappy with your order it can be returned for a refund, provided it is in good condition. The customer is responsible for all return shipping costs, including border taxes, duties and related fees. Items must be sent for return within 2 days of receipt and a refund will be issued once we have received the returned item. 

Custom orders are non-refundable.

Privacy
I do not share customer information when you shop at my online store.

PayPal is the payment gateway for my online store. They are one of the leading providers in this area and customer security and privacy is a top priority. For full details of their privacy policy, visit https://www.paypal.com/va/webapps/mpp/ua/privacy-full